One page for every account and payment question
Most support tickets we get are repeat questions — how to reset a login, why a bKash transfer hasn't reflected yet, whether Rocket withdrawals need extra checks. Instead of making you wait on chat for something we can answer in two lines, we've put the common ones here. Read this before you message support and you'll likely find your answer faster. We
keep it grounded in how the account actually works: what happens after you confirm a Nagad transfer, what an OTP prompt means when you log in from a new device, and what documents wallet verification might ask for. This isn't a general help centre with vague pointers — every answer below reflects an actual step in your account flow on baji568. If
your question isn't covered, our support channels are listed further down the page, and you can reach us directly instead of guessing.
- bKash
- Nagad
- Rocket